Return & Exchange

Buying online has become normal and everyone is doing it. But sometimes things just don’t work or arrive as expected! Health Food Symmetry follows the Australian Consumer Law.

Damaged Items:

In general, in the event of damages, notification and evidence of damages is required within 24 hours of goods being delivered. Once notification and photo evidence is received our team will start the claim process and contact the delivery depot. The damaged items need to be packaged in the original packaging. Depending on the courier shipping your item, we will either organise the courier to return for the parcel or we will arrange an insurance claim. You can send us information via info@kfibre.com and the item will be replaced once the investigation by the shipping company’s is complete.

Change of Mind:

If you have decided you no longer want the item, we can accept returns, so as long as the product has not been used, the packaging is entire and there is no evident tampering – is in sellable condition.

Returning products are at the customers expense and responsibility until it is received by Health Food Symmetry, please consider insurance or tracking on your return. Please call or email us to obtain a return number. Under Australian Consumer Law you have 30 days from purchase to return an item. We can offer you a refund or an exchange – delivery fees will apply as if a new purchase.

Sale Items:

Items purchased on sale cannot be returned for a refund or exchange unless they are faulty.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at
info@kfibre.com

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@kfibre.com and send your item to PO Box 973 Ayr QLD 4807 Australia.

Shipping

To return your product, you should mail your product to PO Box 973 Ayr QLD 4807 Australia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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