Privacy policy

Privacy Policy
Last Updated: September 24, 2024

This Privacy Policy outlines how KFibre ("we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.kfibre.com (the "Site") or otherwise communicate with us. This policy applies to all interactions with our Site and services ("Services"). By accessing or using our Services, you agree to the terms described in this Privacy Policy.

1. Changes to This Privacy Policy

We may periodically update this Privacy Policy to reflect changes in our practices, legal obligations, or operational requirements. We will post the revised policy on the Site with the updated "Last Updated" date. Please review it periodically to stay informed about how we protect your information.

2. How We Collect and Use Your Personal Information

To provide our Services, we collect personal information from you through various sources. This information helps us communicate, enhance your experience, comply with legal obligations, and protect our rights.

3. Information We Collect

3.1 Information You Provide Directly:

  • Contact Details: Name, address, phone number, and email.
  • Order Information: Billing and shipping addresses, payment confirmation, and order details.
  • Account Information: Username, password, and security questions.
  • Shopping Information: Items viewed, added to your cart, loyalty points, product reviews, referrals, and gift cards.
  • Customer Support: Details you provide when communicating with us for assistance.

3.2 Information Collected Automatically (Usage Data):

We collect data such as device information, browser type, IP address, and interactions with the Services using cookies, pixels, and other tracking technologies to enhance your experience and improve our Services.

3.3 Information from Third Parties:

We may receive information about you from third parties, such as:

  • Service Providers: Information from Shopify, our payment processors, and shipping partners.
  • Marketing Partners: Data collected from online tracking technologies (cookies, pixels, etc.).

4. How We Use Your Personal Information

We use your personal information to:

  • Provide Services: Process payments, fulfill orders, and manage your account.
  • Marketing & Advertising: Send promotional communications and tailor advertising.
  • Security & Fraud Prevention: Detect and prevent fraudulent activities.
  • Customer Support & Service Improvement: Communicate with you and enhance our Services.

5. Cookies and Online Tracking Technologies

We use cookies and similar technologies to personalize your experience. You can manage cookies via your browser settings; however, disabling cookies may impact your experience. For more details, please refer to Shopify's Cookie Policy.

6. How We Disclose Personal Information

We may share your personal information under the following circumstances:

  • Service Providers: For payment processing, shipping, analytics, and customer support.
  • Business Partners: For marketing and advertising purposes.
  • Legal Compliance: To comply with legal obligations or protect our rights.
  • Corporate Transactions: In connection with mergers, acquisitions, or bankruptcy.

7. User-Generated Content

If you post reviews or other content on our Site, be aware that this information may be publicly accessible. We do not control how others may use this information.

8. Third-Party Websites and Links

Our Site may link to third-party websites. We are not responsible for their privacy practices or content. Please review their privacy policies before sharing your information.

9. Children's Data

Our Services are not intended for children under 16. We do not knowingly collect information from children. If you believe a child has provided us with their information, please contact us to have it removed.

10. Security and Retention of Your Information

We implement security measures to protect your information but cannot guarantee absolute security. Retention of your data depends on our legal obligations, your account activity, and our business needs.

11. Your Rights

Depending on your location, you may have rights regarding your personal information, such as access, correction, deletion, and restriction. You can exercise these rights by contacting us at monique@sunrisehealthandwellness.com.au.

12. Complaints

If you have any concerns about how we process your data, contact us at monique@sunrisehealthandwellness.com.au. You may also have the right to lodge a complaint with your local data protection authority.

13. International Users

Your information may be transferred and processed outside your country. We use recognized transfer mechanisms to safeguard your data during these transfers.

14. Contact Us

If you have questions or need to exercise your rights, please contact us at:

Email: monique@sunrisehealthandwellness.com.au
Address: 4 Sanders St, Korumburra, VIC, 3950, AU

We are the data controller of your personal information.